Because our customer satisfaction is our No 1 priority, so we understand that sometimes our customers may ned to cancel their order for whatever reason, and that's Ok! Just contact us and we'll make the whole process of order cancellation easy. Just email us at
support@eminence-international.com
How can I cancel an order?
You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email support@eminence-international.com and we’ll help find an alternative solution.
I accidentally canceled my order, can I resume it?
If you’ve canceled your order on-site and want to receive your order after all, the best way to do so is by placing a new order at checkout.
Email support@eminence-international.com if you have any questions — we’re here to help.
I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?
If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at support@eminence-international.com (and include your original #GLO order number) and we’ll take a look!
I don’t see the option to self-cancel! How can I cancel my order?
If you’ve placed an order contains a gift card, please email support@eminence-international.com as soon as possible (including your # order number and cancel/change request) and we can help. If you’ve placed an order contains a gift card, please email support@eminence-international.com as soon as possible (including your # order number and cancel/change request) and we can help.
Click here to read our Terms of Service.
Click here to read our Returns & Exchange Policy.
Eminence International LTD
Address:
Eminence International,
1106 Malvern Rd,
Armadale,
Victoria 3183, Australia
Phone: +61370181751
Email: support@eminence-international.com
Hours of business: Monday -Friday, 9 a.m. - 5 p.m.