Your satisfaction with your purchase is our No 1 priority and it's because of this that we aim to deliver your purchase to you as quickly, as safely, and as securely as possible. So our shipping policy includes the following details;
COVID-19 Delivery Information
So in response to COVID-19, all our carriers are taking precautionary measures to ensure the health and well-being of their drivers and our customers.
The health and safety of our customers as well as shipping and delivery personnel is our priority and our carriers are following the advice and guidelines from their government regulations.
There is currently no impact to our delivery services at this stage, however, we encourage all customers to use your home address for delivery.
In times of Covid 19, all our carriers and support personnel will operate as 'Contact Free' so you will not be required to sign for delivery.
You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.
All Covid 19 measures, policies, and procedures are implemented for the safety of our customers, our carrier personnel, and our warehouse staff. We hope that you understand.
WHERE DO WE DELIVER?
We provide worldwide shipping.
Domestic Shipping Rates and Estimates?
Free Standard Shipping 20-30 days
E-I YW Sensitive: Shipment insured with tracking number 8-20 days
E-I GUARANTEE YW Sensitive: Shipment insured with tracking number 7-16 days + 90 DAY GUARANTEE
HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?
Because all items purchased require 7-10 business days to be prepared for shipping. Orders usually ship 14-20 business days from the date we update your order's tracking number.
Actual shipping times and delivery dates may vary depending on the local postal service in your area.
Standard shipping/transit times apply as follows:
US orders will arrive approximately 7-10 business days after dispatch from the warehouse.
For international orders please allow 20-30 business days for delivery to your country. Final delivery is usually via your local postal service.
However, due to the COVID-19 pandemic and extremely high order demand, carrier services might need additional 5-10 business days to ship packages anywhere.
How do I check the status of my order?
When your order is shipped, you will receive an email notification from us that includes a tracking number you can use to check the status of your delivery. So please allow 7 days for the tracking information to become available.
If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at support@eminence-international.com with your name and order number, and we will look into it for you.
Delivery to Multiple Addresses
We do not accept shipments to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?
We support shipments to PO Boxes, but we cannot ship to Military APO/FPO addresses.
VAT Charges
Because items shipped internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not charge VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the country, the postal package may incur local customs or VAT charges. So please contact your local customs office for more information regarding your country's customs policies.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.
So in the event that your order arrives damaged in any way, please email us as soon as possible at support@eminence-international.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Check our return policy here
Click here to read our Returns & Exchanges Policy.
Click here to read our Order Cancellation Policy.
If you have any further questions, please don't hesitate to contact us at
support@eminence-international.com
Eminence International LTD
Address: Eminence International,
1106 Malvern Rd,
Armadale,
Victoria 3183, Australia
Phone: +61370181751
Email: support@eminence-international.com
Hours of business: Monday -Friday, 9 a.m. - 5 p.m.