If you're considering a Return or an Exchange.

The satisfaction of our customers is important to us and we want you to be happy with your shopping experience at Eminence International, so we have our return and exchange policy to help you.

So please find below an overview of our most frequently asked questions regarding the return policy with the relevant answers. But if your question is not on the list below, feel free to contact us at support@eminence-international.com

Returns & Exchanges

How do I place a return or exchange?

We're sorry you didn't love your purchase from eminence-international.com So please reach out to us at support@eminence-international.com with details of your order number and the products you'd like to exchange or return, and we'll take care of the rest.

Help I can't find my return slip.

Don’t worry, Eminence-international.com packages don’t include return slips. Just reach out to support@eminence-international.com and we’ll help you place your return or exchange.

What’s your return policy?

All return requests must be received by Eminence International within 30 days of you receiving delivery of your order.

So to place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to support@eminence-international.com.

To request a return of your purchase, your original Order #No is required, because we need to be able to confirm and track your original order to see if any errors occurred from our end. 

Shipping charges

Original shipping costs, fees and charges are not refunded.

How long does it take to process a return?

Because credit card refunds usually take between 5-10 business days to be processed by our merchant facility and to appear on your statement.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, we're so sorry about that!

We're here to help, so please contact us at support@eminence-international.com and we’ll be sure to get you the correct eminence-international.com product that you originally intended to order!

What’s your return process if I’m not happy with the product?

Because we understand that sometimes our customers may not be happy with their purchase, so we have a return process that applies to this unfortunate situation.

So if you're not happy with your purchase, you're satisfaction is still our No 1 priority, please follow these steps

Only within 30 days after receiving your package. Here are your packing instructions:

1. Securely pack the items in a box.

2. Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.

3. Use the address listed and affix the appropriate amount of postage.

4. Ship the package from the nearest post office or shipping company of your choice.

If you did not receive a return label please send an e-mail to support@eminence-international.com

Please note! If you have received a faulty product, it is important that you send an e-mail to support@eminence-international.com before returning your order.

We will then be able to help you with the returns procedure and find an appropriate solution.

NOTE: If your order was not purchased from www.eminence-international.com the return policy of the shop where you originally purchased the product from applies. Eminence International is not responsible for any disputes related to products purchased from other stores.

Click here to read our Order Cancellation policy

Click here to read about our Terms of Service.


Eminence International LTD


Eminence International,

1106 Malvern Rd,


Victoria 3183, Australia

Phone: +61370181751
Email: support@eminence-international.com
Hours of business: Monday -Friday, 9 a.m. - 5 p.m.